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Head of Operations

Dow Jones
New York, NY
Closing date
21 Sep 2021

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Financial Journalist
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Job Details

Job Description:

As a global media and information services company, Dow Jones understands the importance of organizational alignment and collaboration across the organization. The Head of Operations will lead a team that helps shape and improve the systems and business processes that allow us to evolve. This role will work with cross-functional individuals and teams to identify opportunities and develop solutions, including but not limited to business processes, financials, reporting, and other solutions.

The ideal candidate will have a demonstrated ability to lead highly functional teams, work in a global environment across disparate groups, be able to produce thorough strategic plans, and have sound decision-making skills. The position will require the ability to multi-task and work independently, as well as work collaboratively with geographically distributed teams.

Location: USA (Any of our offices or remote)

Job Responsibilities
  • Collaborate with the CXO in setting and driving organizational vision and operational strategy
  • Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in collaboration with the CXO
  • Complement the skills of the CXO, working in tandem to bring the best leadership and execution
  • Translate strategy into actionable goals for performance and growth
  • Oversee group operations, building a highly inclusive and collaborative culture, ensuring team members thrive and organizational outcomes are met
  • Build and maintain trusted relationships with key internal stakeholders (e.g., Product, Design, Technology, Marketing, Sales, Finance, Legal, etc.), partners/vendors and customers
  • Assist executive team members in creating, growing, and building a world-class, industry-leading organization
  • Establish policies that promote organizational culture and vision
  • Spearhead major organizational change and strategic execution
  • Foster collaboration among the executive team and all employees
  • Implement enterprise-wide goal setting, performance management, and annual operating planning
  • Aggressively manage capital investment and expenses to ensure the company achieves growth targets
  • Advise on potential expansion activities including investments, acquisitions, partnerships, etc.
  • Defining, implementing and revising operational policies and guidelines for the organization
  • Developing and executing new growth directives
  • Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs
  • Working with the human resources department to develop and implement staff evaluation parameters
  • Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance
  • Keeping track of the company's revenue margins and conduct budget reviews to maximize profits
  • Managing procurement and resource allocation

  • Masters degree preferred in management, operations, information systems, computer science,  engineering , or other related disciplines.
  • 10+ years demonstrated experience in a similar role and capacity.
  • Extensive knowledge of the principles, procedures, and best practices in the media  industry.‎
  • Motivated collaborator with a strong sense of ownership and accountability
  • Polished communication skills, both written and verbal, and interpersonal skills to manage relationships.
  • Strong customer delivery orientation and the ability to interact effectively with staff at all levels of the organization. 
  • Problem-solving skills, decision-making ability, ability to take the initiative, and be assertive.
  • Ability to lead and develop complex initiatives with multiple stakeholders.
  • Proactive and collaborative working style.
  • A highly effective person who can inspire and motivate success in others.
  • Demonstrated knowledge of news, operations, project management, technology, and finance.

About Dow Jones

Dow Jones is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world. The company comprises businesses across a range of media, including news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-TV distribution in Australia.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put "Reasonable Accommodation" in the subject line.


Job Category: Strategy Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 26871


We break stories, influence ideas, and advance business intelligence and cultural interest.

We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences.

We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

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