The Wall Street Journal is looking for a comment moderator. This position involves the review of reader comments on select news stories and all Opinion pieces that publish on WSJ.com. Readers come to our conversation spaces looking to participate in an informed and thoughtful debate on the most important news facing the world today. Our goal is to support a civil conversation that is open to readers of all points of view.
The ideal candidate will be comfortable making objective decisions quickly about whether audience comments meet our guidelines for publication. You should have a judicious eye, a passion for community building, some experience with online discussion groups as a manager or contributor, and a willingness to help The Journal build communities within our comments.
- Superb judgment in moderating comments
- Prior experience moderating or facilitating online communities or discussion groups
- Basic computer skills
- A strong, demonstrable passion in journalism
- Outstanding communication and time management skills
- Enthusiasm about shaping the future of reader engagement and online communities at The Journal.
- Flexibility around working hours. This position may regularly require evening and weekend work because we have to be responsive and active online when our audience is online, which includes weekends.
- Bachelor's Degree preferred
- Maintain a high quality user experience
- Review comments posted by WSJ.com readers in a timely manner
- Reply to reader inquiries about moderation decisions
- Develop best practices to promote positive behavior and encourage reader participation
- Create guidelines that apply moderation rules to specific stories
- Watch the homepage for breaking news that should be open to conversation
- Provide quality assurance for comments sections that have already been moderated
- Assist the newsroom or editorial department with research and projects that involve user generated content
This position will report to the Deputy Editor, New Audiences & Community. The Audience Voices Team is based in New York, though the comment moderator could potentially work remotely.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put "Reasonable Accommodation" in the subject line.
Business Area: NEWS/WSJ
Job Category: About Us
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 29196