The Sun, Community Moderators / Managers - Online
Reports to: Head of Audience Development
The Sun Online is building a new Community Team to project our voice to our readers, listening to them and involving them in our conversations and inspiring loyalty on both sides.
Purpose of role:
To help establish and maintain The Sun Online's voice and build and strengthen our communities through interaction with our readers both on and off-platform, working closely with our Social Media Team, within the Audience Development Team. Various roles from moderation to management within the team.
- Help to establish and manage our Community Team
- Help to create a community strategy, incorporating on and off-platform approaches and the creation of new communities as required
- Work with key stakeholders to establish the brand voice of The Sun Online
- Responsibility for all customer interaction, beyond that covered by customer services
- Use analytics to inform strategic approach and report on results
- Work closely with the Marketing Team to ensure consistency of approach and to develop new initiatives
- Work closely with the Technology Team to ensure requirements are fed, met and delivered
Key Skills and Experience:
- Unflappable under pressure and delivers work at a consistently high standard
- Pro-active and displays a willingness to take on any task
- Positive attitude and good team player
- Takes initiative in order to achieve desired results
- Self-starter, organised and a good problem-solver, able to eliminate obstacles through creative and adaptive approaches
- Experience working collaboratively with multidisciplinary teams
- Can demonstrate an understanding of The Sun brands, both print and digital
Apply by completing the application form below.
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